Affected services:

  • Reichenbachstraße 35/37/39

Reichenbachstraße uplink outage

Opened on Thursday 13th May 2021, last updated

Resolved

The uplink migration was successful. This is still not our fiber (which is currently in construction). As soon as our fiber is available again, we'll migrate the uplink to this fiber which will provide the full connection quality.

Posted by AG DSN

Monitoring

The new fiber is still not available, but the vandalized infrastructure was fixed so that we'll migrate the uplink back to the better alternative uplink today.

Posted by AG DSN

Monitoring

For clarification: As currently only a backup connection can be used, there will be performance issues until the vandalized connection has been repaired or until the new fiber to Reichenbachstraße has been fully installed. The fiber is planned to be finished in June. However, there may be further delays that we cannot influence.

Posted by Jakob Müller

Monitoring

The second problem has been identified an solved. The network connection should work for everybody again.

Posted by AG DSN

Investigating

There are still some problems for around 2/3 of the users. We try to find out the cause of this quite unusual problem.

Posted by AG DSN

Monitoring

We were able to setup an alternative uplink, so that all users at Reichenbachstraße should be online again. The performance of this uplink may be degraded.

Posted by AG DSN

Identified

Currently we have no uplink at Reichenbachstraße because parts of our infrastructure got vandalized. We're trying to build an alternative uplink.

Posted by AG DSN

Investigating

Reichenbachstraße is currently offline, we are investigating the issue.

Posted by Julian Fölsch